Due to unforeseen circumstances, our Consumer Support and Inventory teams are currently operating at limited capacity.

These limitations may cause longer than usual delays in receiving service or the shipment of product and parts. We apologize for any inconvenience but assure you we are working hard to ensure all requests and orders are processed as efficiently as possible. We appreciate your patience.

Customer Service

Parts Replacement

Request parts for a set you own.

Request Parts

Building Instructions

Need step-by-step instructions? Download product instructions in PDF format.

Find Instructions

F.A.Q. Section

See answers to frequently asked questions.

View on Service.Mattel.com

Recall Information

If you have Mega Brands products that have been affected by a recall.

View on Service.Mattel.com

Special Statement

Health Canada - Advisory

Mega Brands Products

1-800-465-MEGA (6342)
Mattel & Fisher-Price Customer Service

Monday through Friday 9:00 am to 6:00 pm Eastern Time

RoseArt Products

1-800-CRAYONS (272-9667)
Mattel & Fisher-Price Customer Service

Monday through Friday 9:00 am to 6:00 pm Eastern Time