Due to unforeseen circumstances, our Consumer Support and Inventory teams are currently operating at limited capacity.
These limitations may cause longer than usual delays in receiving service or the shipment of product and parts. We apologize for any inconvenience but assure you we are working hard to ensure all requests and orders are processed as efficiently as possible. We appreciate your patience.
Request parts for a set you own.Request Parts
Need step-by-step instructions? Download product instructions in PDF format.Find Instructions
See answers to frequently asked questions.View on Service.Mattel.com
If you have Mega Brands products that have been affected by a recall.View on Service.Mattel.com
Special StatementHealth Canada - Advisory
Mattel & Fisher-Price Customer Service